Terms and Conditions

The products and services on this site are protected by copyright, trademark, patent and/or other intellectual property laws. Any unauthorized use of the products or services at this site may violate such laws and these Conditions of Use. Except as expressly provided herein, Iona does not grant any express or implied rights to use the products and services. You agree not to copy, republish, frame, reverse engineer, or create derivative works based on the site, its products, or its services or their selection and arrangement, except as expressly authorized herein. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the site.

Privacy

Please review our Privacy Policy, which also governs your visit to shop.sophie.co.za to understand our privacy practices.

Your account

You are responsible for:

  • restricting access to your account and computer;
  • maintaining the accuracy and confidentiality of your account and password; and
  • accept sole responsibility for all activities that occur through your account and password.

Shipping

Subject to availability, online orders will be processed within two working days after payment reflects. Products offered for sale on this website are available to South African buyers only.

Return and Refunds

The provision of goods by Sophie Wines through Iona Vineyards is subject to availability. In case any item ordered is out of stock, we will replace the product item with another or offer a refund if no suitable replacement can be found.

Cancellation of orders by the buyer will attract an administration fee. Damaged goods during transit will be replaced with the either similar or exact vintage (when available).

Customer Privacy

Sophie Wines takes all reasonable steps to protect the personal information of users. Please read our Privacy Policy.

Card transactions and security

Online card payments are processed through PayFast and Visa or MasterCards are accepted. PayFast take the data security of their merchants and their buyers very seriously and is committed to keeping all sensitive information of both the merchant and their customers secure. Click here for PayFast security protocols.

EFT payments are also accepted.

Customer details separate from card details

Customer details entered during Checkout will be stored by Sophie Wines separately from card details, which are entered by the buyer on PayFast’s secure site. Click here to read PayFast’s end user agreement.

Merchant Outlet country and transaction currency

The transaction currency is South African Rand (ZAR). The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.

Responsibility

Sophie Wines (through Iona Vineyards) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Risk of loss

All items purchased through shop.sophie.co.za are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.